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Operations

47 articles tagged Operations.

47 articles  • Page 2 of 6

Lessons Learned Jun 1, 2026 9 min

Two-Way Doors: Make Reversible Decisions Fast and Irreversible Ones Slow

Only 20 percent of executives say their organizations excel at decision making, and most report that much of the time they spend on it is used ineffectively. A large share of that waste comes from treating reversible decisions as if they were permanent. Amazon has a name for the...

Lessons Learned May 26, 2026 8 min

The Bus Factor: What Happens If Your Key Person Disappears

In a study of 133 popular open-source projects, 46 percent had a bus factor of one, meaning a single person held enough of the knowledge that the project would stall if they walked away, and 65 percent had a bus factor of two or fewer (Avelino, Passos, Hora and Valente, 2016). The bus...

Operations May 23, 2026 8 min

Entropy: Why Every System Drifts Toward Mess, and Maintenance Is the Answer

Developers spend about 42 percent of their working week, roughly 17 hours, on maintenance and dealing with bad code rather than building new features, according to Stripe's 2018 Developer Coefficient report. That number is entropy at work. Software entropy is the tendency of any...