11 articles • Page 1 of 2
Only 20 percent of executives say their organizations excel at decision making, and most report that much of the time they spend on it is used ineffectively. A large share of that waste comes from treating reversible decisions as if they were permanent. Amazon has a name for the...
Software maintenance accounts for 50 to 80 percent of a system's total lifecycle cost, according to decades of engineering research summarized in the peer-reviewed literature on maintenance economics. A large share of that money is spent touching things nobody currently understands....
In a study of 133 popular open-source projects, 46 percent had a bus factor of one, meaning a single person held enough of the knowledge that the project would stall if they walked away, and 65 percent had a bus factor of two or fewer (Avelino, Passos, Hora and Valente, 2016). The bus...
After building websites for twelve years, the mistakes that cost companies the most aren't design mistakes — they're strategic ones.
A founder kept using the word 'struggling' to describe a routine task. She didn't have a competence problem. She had a product-fit problem — and most people can't tell the difference from the inside.
Parasitic SEO exploits high-authority domains to rank content that wouldn't rank on its own. It works — until it doesn't. Here's why legitimate businesses should avoid it.
Most of what people believe about SEO is either outdated or was never true. Here are the misconceptions I see most often — and what actually works.
The clients who consume the most capacity rarely produce the most revenue. The math on who stays is straightforward. The conversation is harder.
Retention is often described as a metric. It's actually a verdict — the aggregate judgment of clients who had options, and chose to stay.
